Corrections Policy
When this site gets something wrong, the error is fixed in place with a dated note, never quietly deleted.
Fixed in place, with a date
An error is corrected on the page where it appeared, with a short dated note saying what was wrong and what it now says. We do not delete the old sentence and pretend it never existed, because a reader who relied on it deserves to see the change.
The note stays visible rather than being tucked into a changelog nobody reads. If the correction changes a conclusion, the conclusion changes on the page, not only in the note.
What Counts as an Error Worth Logging on a Gold Trading Page
An error worth logging is a factual statement on the page that is wrong in a way that could change a trading decision. That includes a wrong lot size, a wrong pip value, a wrong margin example, a wrong regulator name, or a funding method listed for Kenya that is not actually available. A typo that does not change meaning, such as a stray space, is fixed quietly and is not logged as an error. The test is simple: would a reader acting on this sentence make a different choice than the correct sentence would produce? If yes, it is an error and it goes in the log with a date.
Errors about the instrument itself are logged with the specific number that was wrong. If a page said 1 standard lot of gold is 10 oz, that is an error because the correct figure is 100 oz. If a page said one pip on XAU/USD is 0.1, that is an error because the correct figure is 0.01. If a worked margin example used the wrong leverage cap for the entity serving Kenya, that is an error. Each one is logged with the old wording, the new wording, and the reason. The reference price of about 4275.0 is a snapshot, not a live quote, so a reader who sees a different live price is not looking at an error.
Errors about costs are logged only when the page stated a number that was not given to us. We do not state spreads, commissions, swaps, or minimum deposits as numbers, so a page that shows such a number is in error by definition. The correction removes the number and replaces it with a description of what the cost consists of and what it depends on. If the page said a cost was low or competitive, that is also an error, because those words are claims we cannot support. The log records the removal and the replacement wording, with the date, so a reader can see exactly what changed.
A changed condition is a re-check
A condition that has merely changed since our check date is a re-check, not an error. Brokers change funding routes, platform lists and terms, and a page that was correct on the date it was read is not wrong because the broker moved afterwards.
Those cases are handled by re-reading the broker's documents and updating the page with a new date. The distinction matters: an error is something we got wrong, while a re-check is something the broker changed.
The Three Kinds of Change and How Each Is Marked in the Log
Every change to a page is marked as one of three kinds: error, update, or clarification. An error means a statement was wrong and has been replaced with a correct one. An update means a statement was correct when written but the underlying fact has changed, such as a refreshed reference price or a changed leverage cap. A clarification means the statement was not wrong but could be misread, so the wording has been made more precise. Each kind has its own label in the log, and the label is the first thing a reader sees on the entry.
The marking is consistent across every page so a reader does not have to learn a new scheme. An error entry shows the wrong text and the correct text side by side. An update entry shows the old value and the new value with the date the new value took effect. A clarification entry shows the original wording and the clarified wording, with a note on what was ambiguous. None of the three kinds is deleted, and none is merged into another. A clarification is not downgraded to a quiet fix, and an error is not upgraded to an update to soften it.
The three labels also set the tone of the reason line. An error reason says what was wrong and why it mattered. An update reason says what changed in the world and when. A clarification reason says what a reader might have misread and how the new wording prevents that. A reader who wants to know whether a page has ever misled them can filter for error entries; a reader who wants to know whether it is current can look at update entries. Clarifications sit between the two and are marked as such, never as errors.
How a Correction Is Recorded and Dated on This Page
A correction is recorded as a dated entry in a public log that sits alongside the page it corrects. Each entry shows the page name, the date the correction was made, the exact text that was wrong, the exact text that replaced it, and a one-line reason. The date is the date the corrected page went live, not the date someone first noticed the problem. If the correction took several days to verify, the log shows the live date and a note that verification was in progress. No entry is backdated to make the fix look faster than it was.
The log entry is written in plain language so a reader in Kenya can follow it without a glossary. For example, an entry might say: on this date, the margin example for a 0.10-lot gold position was corrected to about $85.50 at the applicable leverage cap, because the previous figure used a cap that does not apply to the entity serving Kenya. The entry does not name a person, because the log is about the page, not about blame. The entry stays in the log permanently, even after later updates, so the history is complete.
Dating follows the East Africa Time zone used in Kenya, and the log shows the date in that zone so there is no ambiguity about which day a change happened. If a correction is made in response to a reader report, the log notes that it came from a reader report but does not name the reader. If the same error appears on more than one page, each page gets its own entry with its own date, because each page is corrected separately. A single master entry is not enough, since a reader on one page should not have to search another page to find the record.
Who Decides on a Correction and in What Time
The decision to correct a page is made by the person who maintains that page, and the decision is reviewed against the facts we are allowed to state. That means the reviewer checks whether the proposed new text uses only the facts given, such as 1 lot = 100 oz, one pip = 0.01, the reference price of about 4275.0, the M-Pesa funding route, and the regulator caveat that FxPro is licensed by the FCA (UK), CySEC and FSCA but not by the CMA of Kenya. If the new text introduces a number we were not given, such as a spread or a minimum deposit, it is rejected and rewritten.
The time to decide depends on the kind of change. A clear factual error, such as a wrong lot size or a wrong pip value, is corrected as soon as it is verified, and the log entry carries the date it went live. A change that depends on an external fact, such as a leverage cap or a reference price, waits until the new fact is confirmed, because an unconfirmed update is worse than a slightly stale page. A clarification is decided when a reader report or an internal read shows that the wording could be misread. No change is made without a dated log entry.
The reviewer does not need to be a senior person, but the reviewer must be separate from the person who wrote the original text when the change is an error. That separation is what keeps the log honest, because the person who made the mistake is not the only judge of whether it was a mistake. For updates and clarifications, the same person can propose and decide, because the question is one of currency or clarity rather than fault. In every case the decision and the date are recorded, so a reader can see when the page reached its current state.
The Difference Between a Correction and an Update on a Gold Page
A correction fixes something that was wrong; an update changes something that was right but is no longer current. If a page said the regulator caveat for Kenya was one thing and it was actually another, that is a correction. If a page said the reference price was about 4275.0 and later we refresh that snapshot to a new reference price, that is an update, because the old figure was correct when it was written. The log marks the two differently so a reader can tell whether the page was mistaken or simply refreshed.
An update is recorded with the date and the old and new values, but the reason is stated as a change in the underlying fact, not as an error. For example, if the maximum leverage cap that applies to the entity serving Kenya were to change, the page would be updated and the log would say the cap changed, not that the page was wrong. Corrections carry a stronger signal: they tell the reader that a previous statement could have misled them. Updates tell the reader that the page is being kept current. Both are dated, and neither is deleted.
The distinction matters for trust because a page with many corrections is telling a different story from a page with many updates. We do not hide corrections by calling them updates. If a number was wrong, the log says wrong. If a number was right and has been refreshed, the log says refreshed. A reader who wants to know whether a page has been accurate can count the corrections; a reader who wants to know whether it is current can look at the latest update date. Both are visible in the same log.
How to report one
Send the page address, the exact sentence and what you believe is wrong to [email protected]. If you have the broker document that shows the correct figure, include it; that is the fastest way for the desk to check.
We do not promise a response time, but every report is read. A report that includes the source is acted on faster than one that only says a number looks off.
Why the Correction Log Stays Public on This Site
The log stays public because a reader cannot judge the reliability of a page without seeing its mistakes. Trading gold with leverage is high-risk, and a wrong margin figure or a wrong lot size can cost real money in KSh. If we fixed errors silently, a reader who acted on the old text would have no way to know that the page had changed. The public log gives that reader a dated record to check against what they remember reading. It also keeps us honest, because every fix is visible to anyone who looks.
A public log also helps readers in Kenya who are comparing brokers and pages. If one page shows a clean correction history and another hides its changes, the reader can weigh that difference. The log does not name individuals and does not assign blame; it records the page, the date, the old text, the new text, and the reason. That is enough for a reader to see what happened without turning the log into a personal record. The log is part of the page, not a separate archive that can be quietly removed.
Keeping the log public costs us nothing in accuracy and gains us a clear standard. We do not delete entries when a page is redesigned, because a redesign does not make the old error irrelevant to someone who read it. We do not bury the log behind a login, because a reader checking a figure should not have to create an account. The log is linked from the page it corrects, and it stays linked for as long as the page exists. That is the whole policy: if it changed, it is visible.